The cheapest flight is a free flight and for thousands of British Airways passengers in early Summer 2017 this is what they will be getting. Unfortunately they will be the ones who were caught up in the great computer meltdown that grounded the entire BA fleet of 273 planes over the weekend of 27th May.
Compensation up to £530 per passenger is guaranteed by law. Early indications are that the company may well be forced to pay £150 million or more in compensation. When oyu factor in the revenue they lost over the weekend, the company’s bank account looks a lot less impressive than it did a few weeks ago. The harm this event will do to their brand is incalculable.